Booking & Payment Information
Please read this information together with your quotation, itinerary and written booking confirmation. Booking-specific conditions agreed in writing apply alongside these general terms. Service dates and times are local to Sri Lanka unless stated otherwise.
1. Your Quotation and Confirmation
Your quotation sets out your travel dates, travellers, service days, route, vehicle category, total price, currency, inclusions and exclusions. Prices and availability apply for the stated validity period. Your booking is confirmed only when Ceyland Drivers issues written confirmation after receiving the agreed deposit.
2. Deposit and Balance
Our standard deposit is 30% of the quoted booking total unless a different arrangement is stated in writing. Your quotation or invoice specifies the remaining balance and payment deadline. Hotels, tickets and activities may require separate advance payments, which will be explained before you agree to book.
3. Payment Methods
Bank transfer and Remitly are available using instructions supplied by our team. Please clarify transfer charges and currency-conversion arrangements before paying. Share your payment receipt so we can confirm receipt of funds. Verify any change to payment details by calling +94 70 442 0959.
4. Included Services
Your private-driver quotation specifies whether chauffeur service, mileage, fuel, tolls, parking, and driver accommodation and meals are included. Hotels, guest meals, attraction admissions, safari jeeps, train tickets, activity guides and other extras are included only when expressly listed.
5. Hotel and Supplier Bookings
Where we arrange accommodation, your quotation or confirmation identifies the hotel, room category and meal plan. Independently booked hotels remain your own booking. Supplier availability, payment requirements and cancellation conditions will be shared before a reservation is made.
6. Changes to Your Journey
Request changes by email or WhatsApp. Changes depend on availability. We will explain price differences or supplier charges and obtain your agreement before confirming changes. Flexible sightseeing remains subject to practical driving times and safety.
7. Cancellations and Refunds
Send cancellation requests in writing. Applicable cancellation conditions, refundable amounts and disclosed supplier charges will be stated in your quotation or supplied in writing before payment. A deposit is not automatically non-refundable. Specific refund promises agreed in writing will be honoured. We will confirm any deductions, refund amount and refund timing in writing.
8. Vehicles, Luggage and Child Seats
Tell us your passenger numbers, suitcase sizes and child-seat requirements before booking. Passenger capacity excludes the driver unless expressly stated. Sample vehicle photographs are references; the actual model, seating layout and luggage capacity must be confirmed. If a confirmed vehicle becomes unavailable, we will discuss an appropriate alternative.
9. Travel Disruption
Weather, road conditions, closures and supplier availability may affect your itinerary. Wildlife sightings and train availability cannot be guaranteed. If a booked service is affected, we will discuss alternatives and any applicable refund before agreeing a change. Provide accurate flight details and notify us of delays.
10. Guest Responsibilities and Support
Guests are responsible for passports, visas and entry requirements and should arrange suitable travel insurance. Share relevant mobility needs and follow safety instructions. Your chauffeur is your daily contact on the road. Ceyland Drivers provides 24/7 phone and WhatsApp support. Raise concerns promptly so we can help.
11. Before You Pay
Check your balance deadline, cancellation conditions and supplier-specific terms. Ask us about anything unclear and confirm acceptance in writing. These terms do not remove rights that cannot lawfully be excluded.
Questions About Your Booking?
Phone: +94 70 442 0959 Email: ceylanddrivers@gmail.com